Adult's Brokerage Assistant

Hackney, London

Job Summary

  • Job Reference: HSTW407439_1607611598
  • Job Type: Temporary
  • Date Posted: 2020-12-10
  • Location: Hackney, London
  • Job Status: FullTime
  • Closing Date: 2021-02-08
  • Tradewind Social Care Recruitment

Tradewind Social Care are currently recruiting for an experienced Brokerage Assistant for Hackney Council.

Reporting to the Senior Brokerage Manager, the post-holder will have a key role in developing and maintaining databases to support the Brokerage function. This will require close working with a wide range of Care Providers, Voluntary Organisations and Service Users. The Brokerage Assistant will ensure that information about individual placements, support packages and related costs is recorded accurately on information systems and disseminated to the relevant providers and social work/health professionals

The post-holder will be a member of the Commissioning Team and will support Brokerage Officers to source, arrange and amend packages of care, placements in residential and nursing homes and supported living services. This may involve regularly dealing with complex and/or contentious issues.

The Brokerage Assistant will follow the policies and procedures set out for the Brokerage Team to ensure that appropriate standards are met and value for money achieved in the procurement and delivery of services. This will include ensuring that all placements are facilitated within the Council's Standing Orders.

Main duties:

  • To liaise with Social Workers/Care Coordinators, Brokerage Officers, Contract Officers and Providers, Finance and other teams within Adult Social Services to ensure they receive up to date information on contracts and information regarding service users and their care.
  • To maintain a care home vacancy database.
  • To assist with the monitoring of compliance of systems by independent care providers and report non-compliance to the Contract Officers.
  • To liaise with providers regarding service provision.
  • Support the development of policies and procedures.
  • To support service users' and carers' involvement in all aspects of service delivery.
  • To participate in the Duty system operated by the team filtering and action telephone calls, emails and other communications.
  • To ensure that the Mosaic and CM2000 systems are updated as required.
  • To work effectively with the Information and Assessment Team, Care Management Teams, Hospital Discharge and Finance Teams
  • To maintain clear lines of responsibility and accountability in carrying out the brokerage function.
  • To maintain accuracy in record keeping and ensure consistent recording practice on Mosaic that will provide robust financial information for the budgets forecasting and community care charging purposes.

Essential Skills & Experience needed:

  • Good working knowledge of administrative, contact management and case management systems.
  • Working knowledge of a wide range of typical IT tools including database, word processing, email and spreadsheet applications
  • Good working knowledge of the legislation and Council policies covering data protection, information sharing and confidentiality.
  • The Community Care Act, the NHS and Community Care Act and related legislation
  • A working knowledge of the Department of Health guidance in respect of Adult services.

** Please send your CV to **

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Adult's Brokerage Assistant

Hackney, London