Community Shield Hub Advisor

Kensington, London
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Job Summary

  • Job Reference: AM09122020_1607510526
  • Job Type: Temporary
  • Date Posted: 2020-12-09
  • Location: Kensington, London
  • Job Status: FullTime
  • Closing Date: 2021-02-07
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  • Tradewind Social Care Recruitment
  1. JOB PURPOSE:

The Community Shield Hub has been created to support extremely vulnerable residents who have been advised by the NHS to self-isolate, due to suffering from and existing health condition that makes Covid-19 potentially fatal to them.

The service supports vulnerable residents who do not fall within the extremely vulnerable category and those who have not been contacted by the NHS but still require assistance and support from either the NHS, the Council or another service as these residents do not have access to support from family, friends and other networks.

The Hub supports vulnerable residents who do not fall within the extremely vulnerable category and those who have not been contacted by the NHS but still require assistance and support from either the NHS, the Council or another service. This is vital as these residents do not have access to support from family, friends and other networks.

The purpose of the Hub is to provide high quality, compassionate support. This includes providing a single point of contact for those needing support, information, links to services and the voluntary sector, resolving urgent needs and identifying longer-term solutions where necessary.

The Community Shield Advisor supports the work of the Hub by providing that critical advice and support to these residents.

  1. DESCRIPTION OF DUTIES:

  1. To respond to calls from both 'shielding' NHS customers and our residents using the Council's Telephone System (Liberty) and mailbox queries through the C19hub email address signposting to appropriate internal departments and external pathways for suppor
  2. Using the Council's Covid19 CRM System which includes the NHS list of vulnerable customers, to call residents also including those residents who have registered on the Government Hub for assistance to ascertain how the Council can support them directly or put them in touch with other services who can assist.
  3. When speaking to residents, to be kind and considerate and reassure them that we are here to help.
  4. Through active listening, understand the resident's needs, in order to help them or refer them to the appropriate service.
  5. Search the Adult Social Care system (Mosaic) to check if the resident is known to the council. If yes inform the appropriate Social Worker or Social Work team. If not, complete a referral form if there is a need.
  6. Update the Covid19 CRM system with details relating to the customer's needs and support offered, etc.
  7. To liaise with internal departments / services and external organisations such as Age UK, etc. to ensure residents needs are met as best as possible
  8. Creates a positive impression of self, colleagues and the council.
  9. As capacity and need arises, to provide support to Hub colleagues.

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Dec09

Community Shield Hub Advisor

Kensington, London