Contract Monitoring Officer

West London, London

Job Summary

  • Job Reference: TW1106B_1560260322
  • Job Type: Contract
  • Date Posted: 2019-06-11
  • Location: West London, London
  • Job Status: FullTime
  • Closing Date: 2019-08-10
  • Tradewind Social Care Recruitment

We are currently seeking a Contract Monitoring Officer to join the Housing and Regeneration team in West London.

Job Purpose:

  • Reporting to Quality Monitoring Manager carry out quality monitoring and report on the performance of estate services contracts such as caretaking, grounds maintenance and refuse contractors, also liaising and co-ordinating with contractors; other council departments and outside bodies to that ensure contracted services deliver a clean, well maintained and safe communal environment that meets contract specifications; statutory requirements and corporate objectives to reduce costs
  • Provide a contact point for residents, and assist in the development of a resident involvement and inspection regime that increases contractor accountability and customer satisfaction
  • As directed by Quality Monitoring Manager, carry out administrative functions within the section including the maintenance of client systems and records in line with statutory and corporate requirements
  • Carry out scheduled and unscheduled inspections as part of the independent monitoring regime and with caretaking; grounds maintenance and refuse contractors or other estate service contracts and residents to ensure quality standards are maintained in accordance with contract specifications
  • In addition, ensure any areas of concern identified during estate walkabouts or inspections are raised with the relevant service area (eg trees, health and safety related repairs etc)
  • Meet regularly with contractor representative to progress the effectiveness of the monitoring regime and to discuss and resolve issues concerning standards and performance recording outcomes.


  • Experience of working within an Estate Services Quality Monitoring Regime
  • Ability to provide leadership and inspiration to a group of resident inspectors in order to encourage participation and cooperation with a resident monitoring regime
  • Ability to manage own workload setting up an agreed programme of meetings and inspections with contractors and residents and working to it
  • Identify poor contractor performance and H&S and organisational risks
  • Ability to use and assist in the development of Monitoring systems including IT
  • Ability to use Micro soft Office systems, Outlook; Word; Excel and PowerPoint

To discuss this opportunity further please contact Alex Blyth on 0203 743 6103

Due to a high volume of applications we receive, we are only able to respond to applications who meet the needs of our clients

Apply Contact Us

or call 020 3743 6103

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Contract Monitoring Officer

West London, London