Housing Support Officer

brent, London

Job Summary

  • Job Reference: AM26022021_1614358603
  • Job Type: Contract
  • Date Posted: 2021-02-26
  • Location: brent, London
  • Job Status: FullTime
  • Closing Date: 2021-04-27
  • Tradewind Social Care Recruitment


Job Title: Housing Support Officer

Responsible to: Senior Support Worker/Team Leader

Responsible for: N/A

Location: Please specify area/s - Brent

Purpose of role:

To support service users to achieve greater independence and stability in their life, through tenancy sustainment, life skills training, 1:1 key working sessions, support with education, gaining employment and referrals to external support services.

Key Responsibilities:

The focus of activity on each of these activities varies week by week. Therefore, this role will be flexible across the following activities and responsibilities:

  1. Service users
  2. Tenancy sustainment
  3. To promote independence, life skills and informed choices in accordance with the individual Support plan and to enhance inclusion in the community
  4. To conduct group sessions and life skills workshops e.g. cooking, hygiene and
  5. To ensure:

>> Respect for Service Users right to choose and refuse assistance

>> Support for the Service User in making informed choices

>> The Service Users develop the ability to reach their full potential

>> Service Users are supported to maintain personal hygiene and appearance

>> Service Users are treated with respect at all times

>> A safe environment for chosen activities

>> Support is given to Service Users to manage their domestic and personal resources

>> There is a minimisation of risk to yourself and the Service User during emergency situations

>> Accidents or injuries are always reported, whether it be to yourself or the Service User. In accordance with Cooperative Support's policy and procedure

  1. To promote travel training, money management and independent life skills as required by the support plan
  2. To provide keys and welcome services users to their new accommodation, to explain and provide starter packs and to collect keys and inform lettings team post move outs.
  3. To ensure accommodation is maintained to high standard through inspections - pre and post moves, monitoring utility metres and top-ups, promptly reporting repair/damage issues and liaising with the maintenance and lettings teams.
  4. To maintain records (e.g. Support plans) where necessary, ensuring these are wholly accurate, up-to-date and completed in a timely manner
  5. To comply with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR) and as set out in our privacy notice.
  6. To Safeguard service users in accordance to Cooperative Support's policy and procedures
  7. Liaison with external support agencies who are working with the Service User i.e. therapist, drug and alcohol rehabilitation

  1. Administration, review, reporting and training
  2. Using the technological systems provided by Cooperative Support to record information efficiently and in a timely manner
  3. To work with Service Users to create quarterly support plans
  4. Report and record incidents in appropriate incident form
  5. To record information in contact sheet and monthly review
  6. To undertake any training required in order to perform the role more effectively, acknowledging any deficits in knowledge or practice, identifying training needs and formulating training plans with the direction of personnel
  7. Liaison with external support agencies to record progress of Service User
  8. Report maintenance to in-house portfolio manager/maintenance team

Experience required:

  1. NVQ or QCF Level 3 in Health and Social Care (or equivalent)
  2. Organised and proficient in time management
  3. Min 1 years' experience in working with vulnerable adults
  4. Fluent spoken and written English
  5. Competent in Microsoft Office

A full driving licence and own car is required

An Enhanced DBS check will be required

Apply Contact Us

or call 020 3743 6103

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Housing Support Officer

brent, London