Leasehold Officer

Camden, London
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Job Summary

  • Job Reference: HSTW401935_1603376519
  • Job Type: Temporary
  • Date Posted: 2020-10-22
  • Location: Camden, London
  • Job Status: FullTime
  • Closing Date: 2020-12-21
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  • Tradewind Social Care Recruitment

Tradewind Recruitment are currently Recruiting for a Leasehold Officer for Camden Council.

To be the first point of contact for leaseholders and to investigate and respond to complex queries regarding annual service charges and major works. To maximise the council's income through effective monitoring and management of approximately 1000 leasehold service charge accounts.

Main Duties

  • To investigate and respond to leaseholders' queries regarding service charges and their service charge accounts
  • To perform the Council's credit control function in respect of residential leasehold service charge debt and related amounts
  • To calculate and process service charge reductions in accordance with legislation, policy and decisions of the Courts and First Tier Tribunal (Property Chamber)
  • To effectively manage approximately 1,000 service charge accounts from the point of issue through to collection including setting up and monitoring payment arrangements; arrears escalation; dispute resolution and County Court action
  • To be a point of contact for queries and advice, externally & internally, concerning leases, leasehold management and the liability of lessees and applicants to contribute to Council expenditure.

Skills and Experience

  • Excellent customer Service skills
  • An exceptional standard of written English
  • Excellent mathematical and numerical skills
  • A methodical nature and very high level of attention to detail
  • Excellent IT skills
  • Experience working in a leasehold services and housing environment in the local authority

** Please send your CV **

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