Operational Support Officer

Enfield, London

Job Summary

  • Job Reference: TWHS401707_1601633422
  • Job Type: Temporary
  • Date Posted: 2020-10-02
  • Location: Enfield, London
  • Job Status: FullTime
  • Closing Date: 2020-12-01
  • Tradewind Social Care Recruitment

Synopsis: Tradewind Social Care are currently recruiting for an Operational Support Officer to join Barnet Councils children's services.

Support Officers provide high level quality and comprehensive business support services across the Council and are able to follow standard operating procedures with limited supervision.

Support Officers should actively champion continuous improvement and the implementation of automation and efficient ways of working.

Main Duties:

  • Responsible for delivering to a high standard the business support menus to ensure effective operation of the services. Including but not limited to data entry and analysis, record keeping, customer care focused, reception and understanding service specific administrative tasks
  • Proactively develop skills, understanding and abilities in delivering support services in order to carry out standardised processes in a consistent and efficient manner
  • Deal professionally and effectively with all contacts from a wide range of people, using tact and discretion, assessing needs and re-directing enquiries, where appropriate
  • Deal with straightforward customer enquiries and follow through to resolution, ensuring all stakeholders are updated and the adequate audit trails are in place
  • Understand when and how to escalate issues to ensure requests are completed within a timely manner
  • Organise and prioritise allocated workload as appropriate, keeping team managers aware of demands which may impact on targets/deadlines and service standards
  • Inform opportunities to eliminate waste, stop non-value adding activities and maximise the potential of simplified and shared ways of working and automation
  • Carry out all accountabilities in compliance with the Council's Policies and Procedures

Essential Skills & Experience needed:

  • RECENT experience in Children's Services for a local authority in a Business Support function
  • Experience of supporting change / efficiency initiatives
  • Working within a business support environment delivering high quality services
  • Strong communication skills and experience
  • Strong IT/Technical skills, knowledge
  • Development of skills and knowledge
  • Experience of delivering high quality customer service/care
  • Clear enhanced DBS check

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Operational Support Officer

Enfield, London