Operations and Compliance Manager

South London, London

Job Summary

  • Job Reference: TWHSOPS_1596470350
  • Job Type: Permanent
  • Date Posted: 2020-08-03
  • Location: South London, London
  • Job Status: FullTime
  • Closing Date: 2020-10-02
  • Tradewind Social Care Recruitment

Synopsis: Tradewind Social Care are currently recruiting for an experienced Operations and Compliance Officer for our client in South East London.

The Operations and Compliance Leader will contribute towards and advance the overall purpose, values and success of the organisation, demonstrating autonomy and collaboration skills to inspire confidence in all stakeholders. The jobholder will ensure that the company has strong strategic relationship with stakeholders and partners, that services are managed effectively and efficiently and that challenging performance targets are met.

You are responsible for establishing and driving a culture of excellence and continuous improvement across all services ensuring that they operate to consistently high standard and quality assurance, thus enabling the delivery of impactful, enriching and high-quality support which exceeds regulatory requirements and expectations. You will demonstrate commercial acumen and drive best practice whilst supporting approaches which offer innovation and creativity by shaping the systems, processes and practices to achieve the best outcomes.

This is a key management position responsible for providing operational leadership to ensure that each accommodation is fully compliant with QAF performance standards and maintains its Level A accreditation and developing our framework of joined-up quality monitoring and continuous improvement systems whilst recognising the different delivery models across services. The aim is to improve the quality performance across the business. This is not necessarily just a troubleshooting role; you will be making the already good services even better.

  • Ensure that regulatory standards are maintained and effective monitoring processes are in place to ensure all accommodations achieve QAF Level A performance standards, which is embedded, evolves and enables continuous improvement.
  • Set up and carry out regular audits in accordance to QAF and company policy and procedures. Carry out spot checks on all locations to ensure building standards are maintained.
  • In association with the Area Leader responsible for external service reviews by Local Authorities and commissioned services reviews by independent external consultants.
  • Develop and implement quality management and continuous improvement systems and undertake regular audits and report on quality standards within the services.
  • Ensure that person-centred processes are embedded in all services with clear systems in place to monitor outcomes and excellent experience conducting audits to troubleshoot and supporting the turnaround of struggling services.
  • Supports input to quality standards and policy development stakeholders engaging with the community and quality checkers to ensure their voices and aspirations drives improvements.
  • To ensure that the company is compliant with Regulator of Social Housing performance standards and good governance and commission external consultants to undertake audits on a periodical basis.
  • Responsible for ensuring that the company is in compliance with GDPR requirements.
  • Maintain an effective monitoring system to oversee services and ensure arrangements are in place to guarantee compliance with Health and Safety requirements.
  • Lead on the development of our evidence-based outcome tool and to ensure it evolves to best captures people's aspirations and resident's journey towards independence and full and aspiring lives.
  • To ensure feedback processes from surveys, complaints and complements, audits and reviews are well developed and meaningful and all learning is disseminated to teams and embedded in practice.
  • To maintain a positive and constructive relationship with the landlord's maintenance team, as well as with external tradesmen and contractors.

Experience and Skills

  • Undergraduate in business administration, operations management or related field
  • 10 years' experience of operations and compliance management in CQC or ideally QAF frameworks. To create and write policies, procedures and department handbooks.
  • Organising and delivering training workshops in disciplines within the Health and Social Care sector and supported housing.
  • Understanding of and experience in running property maintenance and facilities management.
  • Strong organisational skills, be able to multi-task and reprioritise at short notice and be an effective communicator alongside having an eye for detail and the ability to analyse and produce a variety of reports.
  • Work well under pressure and take accountability to ensure that services are operating at optimum performance levels.
  • Knowledge of all mental health illnesses.
  • Experience in recruitment, induction and training of staff


  • Starting with 22 and increasing to 25 days annual leave, plus 8 public holidays
  • Full ongoing professional training & development plan
  • Flexi-start up to 10am
  • Comprehensive induction and training programme
  • Opportunity for career progression into management
  • Support with further education
  • Pension scheme
  • Free eye tests
  • Generous maternity leave
  • Employee Assisted Programme
  • Paid sick leave
  • Company loans
  • Free parking
  • Breakfast, healthy snacks and hot beverage
  • Social and team building activities
  • Working Hours 5 hours per week

** Please send your CV **

Apply Contact Us

or call 020 3743 6103

Similar Jobs

Register with us

Upload Your CV

Current Search

Refine Search

Recently viewed jobs


Operations and Compliance Manager

South London, London