SEN Travel Assistance Coordinator

Greenwich, London

Job Summary

  • Job Reference: HSTW409428_1611832949
  • Job Type: Temporary
  • Date Posted: 2021-01-28
  • Location: Greenwich, London
  • Job Status: FullTime
  • Closing Date: 2021-03-29
  • Tradewind Social Care Recruitment

Tradewind Recruitment are currently recruiting for a SEN Travel Assistance Coordinator for Greenwich Council.

Job Purpose:

  • Process travel assistance applications for children and young people in line with travel assistance policy
  • Act as single point of contact for family and professionals from beginning of travel assistance request to ensure satisfactory customer experience
  • Progress individual cases in discussion with education colleagues and other agencies such as health and social care professionals, on direction of travel assistance officer
  • Communicate regularly and sensitively with the family throughout the process to explain process

Main Duties:

  • Send out and receive requests for travel assistance for children and young people with SEN
  • Responsible for making a detailed scan of submitted documentation as part of travel assistance request, using knowledge of services and systems to pursue any additional information that might inform decision, including Education, Health and Care plans, to enable decision making - and then recommending whether case meets criteria or whether there are exceptions that should be considered
  • To have knowledge of different types of disabilities and needs that might give rise to a travel assistance application, including parental disability or illness, and use knowledge in decision making or recommendations
  • Responsible for contacting parents to discuss different options of travel assistance where criteria met, and set up agreed process
  • In straightforward cases - to set up transport through agreed contractor in a timely manner without need for line manager approval
  • Liaise with relevant other services such as direct payments and travel training to instigate the appropriate processes to ensure correct provision is in place in a timely way - setting up Direct Payments where necessary

Skills and experience:

  • Good understanding of needs of children and young people with SEN and their families and how this service may impact on them
  • Good understanding of SEND Code of Practice, processes and provision to enable to offer advice without the need for referrals elsewhere
  • Good understanding of home to school travel assistance policies, and different models or provision - including direct payment
  • Experience of working in the local authority
  • Enhanced DBS registered with the update service

** Please send your CV **

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SEN Travel Assistance Coordinator

Greenwich, London