Senior Housing Options and Advice Officer

North London, London

Job Summary

  • Job Reference: ABTW2511A_1574676069
  • Job Type: Contract
  • Date Posted: 2019-11-25
  • Location: North London, London
  • Job Status: FullTime
  • Closing Date: 2020-01-24
  • Tradewind Social Care Recruitment

Tradewind Social Care are currently recruiting for a Senior Housing Options and Advice Officer to join Enfield Councils Housing Team.

Purpose of Job:

  • Provide a quality service of housing options, advice and homeless prevention casework to fulfil the authority's statutory function to prevent homelessness in accordance with Housing Act 1996 (as amended in 2002, 2011,)
  • Ensure the robust processing of homeless applications and appropriate accurate and quality advice is given to prevent all aspects of homelessness in accordance with current legislation having due regard to the code of guidance
  • Use all available homelessness prevention tools to sustain tenancies or secure suitable, affordable accommodation is available to those who are homeless or threatened with homelessness in accordance with s.179 and s.195 Housing Act 1996
  • Provide a comprehensive statutory service of advice and assistance to all non-priority homeless cases including rough sleepers in accordance with s.192 Housing Act 1996
  • Promote Council's website as a knowledge base and the online customer portal.

Experience and Knowledge:

  • Experience of carrying out robust enquiries and competently deciding homelessness applications in accordance with Part VII Housing Act 1996 as amended 2002,2011), the code of guidance and case law or substantial experience of competently preventing homelessness with a particular focus on the private rented sector including knowledge of relevant housing laws and good practice
  • Ability to effectively manage a caseload whilst ensuring effective planning, prioritisation, case recording and communication with customers
  • Experience of front line contact with the public and communicating complex information in a clear and tqactful manner whilst ensuring high levels of customer service
  • Ability to deal with complex, difficult or contentious enquiries or complaints
  • Experience of working as part of a team, and on own initiative with minimal supervision
  • Experience of negotiating effectively, and working in partnership with other departments, external agencies to achieve corporate goals
  • Good computer skills and the ability to use and navigate IT databases input, retrieve, store and effectively manage information.

If you are interested in this position, please call the office on 0203 743 6103 and speak to Alex Blyth or email your CV

Apply Contact Us

or call 020 3743 6103

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Senior Housing Options and Advice Officer

North London, London