Supported Pathways Officer

Southwark, London
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Job Summary

  • Job Reference: HSTW0909_1631182431
  • Job Type: Temporary
  • Date Posted: 2021-09-09
  • Location: Southwark, London
  • Job Status: FullTime
  • Closing Date: 2021-11-08
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  • Tradewind Social Care Recruitment

Tradewind Recruitment are currently recruiting for a Supported Pathways Officer role in Southwark.

Purpose of role:

Assist residents in securing their next stage housing, providing resettlement support so that they successfully move into and sustain their new home. To provide appropriate floating support for 6 months and to ensure they are linked into necessary support services thereafter.

To provide assertive client centred key-working, risk assessment and support planning to a caseload of approximately 10 clients aimed at supporting them to maintain their current accommodation and link into services and meaningful activities which help them to improve their physical and mental wellbeing well-being and life skills

To understand the impact of Adverse Child Experiences and the principles of Trauma Informed Care and to provide a holistic key working approach which aims to help residents to recognise preventative action that they can take to break the cycle of homelessness.

To ensure continual high quality assessment of risk to residents and colleagues and ensure abidance to all council policies and procedures

Main duties:

  • Provide a high quality customer focussed service, with clients being treated with courtesy and respect and meet all council standards and targets relating to communication with residents.
  • Assist and motivate residents to reach set goals and progress along an identified clear pathway for housing. Provide client centred support plans and intensive assertive key-working support using reflective practice techniques
  • Coordinate any necessary support services to assess residents ability to live independently and identify which services could assist them to sustain their wellbeing and tenancy and provide a time limited floating support service to ensure residents are linked into appropriate services after moving out
  • Encourage residents to engage and participate in activities which address issues of social isolation and confidence building and to accompany them where necessary and appropriate
  • Advocate for residents where required, providing practical support if needed to ensure that their rooms are habitable and safe and where necessary to accompany residents to appointments. e.g. Health Services, DWP, viewings
  • Continually monitor and safeguard residents' physical and mental health and liaise closely with appropriate services e.g. ASC, CMHT, Health Services, Criminal Justice etc and working collaboratively with other services by referring and reporting to ASC, SOVA, MARAC panels and other services involved in your resident's care.
  • Issue prescribed medication only in accordance to policy, on health authority instruction, and following training
  • Provision of training and workshops that enable residents to gain life skills
  • Contribute to the day to day delivery of the hostel service, in accordance with all agreed objectives, procedures and policies, including required health and safety inspections, drills and records. Carry out room checks to monitor the health, safety and well-being of the rooms and clients and where necessary, provide practical support to encourage and help residents to keep good care of their room and wellbeing
  • Ensure full occupancy and good management of bed spaces in the borough by meeting a fast void turnaround in accordance with the void procedure and targets and ensure that any necessary storage and disposal of resident's goods is done according to council procedures
  • Arrange bookings for new residents, coordinating, interviewing and assessing risk and carry out Risk Management and SOVA assessments for all new residents and inducting them to the Health and Safety requirements of the accommodation
  • Assist in maintaining the fabric and general condition of the hostel buildings through regular walkabouts, inspections and ordering of repairs, monitoring the performance of all contractors and other contracted services such as pest control, cleaning and refuse collection and ensuring they provide a service according to the contract standards and making safe any immediate risk or danger
  • Participate in scheduled meeting with contractors to discuss performance

Skills and experiences:

  • Experience of working with homeless people with complex support needs
  • Experience of recovery focused and harm minimisation service provision for clients with multiple and complex needs
  • Experience of risk assessment, keyworking and support planning
  • Experience of case coordination in a multi-agency setting
  • Ability to support and motivate residents of supported accommodation
  • Ability to provide holistic client centred assessments for residents with complex support needs
  • Knowledge of the Care Act and Housing legislation and the available support in relation to single homeless adults
  • Knowledge of the impact of Adverse Child Experiences and the principles of Trauma Informed Care when dealing with homeless people who have complex needs
  • Knowledge of welfare benefits and other support that is available to residents of supported accommodation

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