Triage Officer

Haringey, London
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Job Summary

  • Job Reference: TWHS1021_1628614817
  • Job Type: Temporary
  • Date Posted: 2021-08-10
  • Location: Haringey, London
  • Job Status: FullTime
  • Closing Date: 2021-10-09
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  • Tradewind Social Care Recruitment

Tradewind Recruitment are currently recruiting for a Triage Officer to work in Adult's Soical Care for our client in North London.

Role purpose:

  • To deal with telephone, written, emailed enquiries in regards to Safeguarding and respond appropriately to customer enquiries, complaints, requests for advice, information and service requests.
  • To work within the statutory requirements of the Care Act 2014 and the Mental Capacity Act 2005 and amendments as appropriate to the role.
  • To provide information and data as appropriate to inform, statutory and corporate partners such as, Safeguarding Adults Board, Quality Assurance Board, MARAC
  • To work with the team manager to identify and address safeguarding concerns.

Main duties:

  • To assist customers in their understanding and completion of relevant documents forms, applications and registrations, over the telephone, including where appropriate addressing their special needs (disability, translation, interpretation requirements etc)
  • To process referrals and apply agreed eligibility criteria. This will involve collecting extra information from the referrer, service user or carer where appropriate.
  • To accurately record detailed referrals.
  • To work within agreed procedures, particularly those in relation to alleged safeguarding adults.
  • To provide information and advice to members of the public from diverse backgrounds, requiring care across a range of client groups Older People, Physical Disability and Occupational Therapy.
  • To liaise with other departmental and non-departmental services and partner agencies as required.
  • To ensure that the Team Manager is kept fully up to date with operational issues.
  • To support the service/ duty team as required
  • To keep abreast of changes within the Council or other organisations, policies, eligibility criteria, information in order to provide customers with up to date information.
  • To feedback to managers/colleagues' changes of which they might not be aware.
  • In all situation which are not clear, to consult with the Team Manager
  • To adhere to the Council's equal opportunities and diversity policy, and act in accordance with these policies as an employee by treating and colleagues and service users with dignity
  • and respect, to deliver effective and appropriate services fairly and without discrimination and to challenge any discriminatory practice

Skills and experience:

  • Minimum of two years' experience of working in the public sector organisation
  • Understanding, knowledge and ability to follow guidelines that ensures compliance with Health and Safety at Work, Data Protection and other statutory requirements
  • Excellent verbal communication skills to communicate effectively by telephone or in person, with callers, colleagues and senior managers, Councillors, people who use services and external agencies, and to understand the needs of callers from different cultural and language backgrounds.
  • Ability to exercise tact and sensitivity ensuring that confidential information received is handled discreetly, particularly where such correspondence emanates from Councillors and senior officers of other services or relates to employees and people who use services
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Aug10

Triage Officer

Haringey, London